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4:07pm Sep 4 2013
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Normal User
Posts: 207
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I think we need to add more features to the site all you really do is collect pets and etc. the only thing that has changed is is really nothing i'm afraid it might be shut down some day i'm not trying to be rude or disrespectful but the reason why people aren't on as much is because it isn't that fun I want to help rescreatu when I joined I was one of those people who thought wow! this is the best game ever but then as I grew on the game I just didn't enjoy it as much it should be 3-D or something just something big and if u decide to make it happen some day i'd be glad to help or donate I agree with flammable she has a huge point im not being rude at all I just want to make resceratu one of those populaur games like secretbuilders and millions of people are on it every second every day I want rescreatu to mean something and really I had trouble even finding this site so maybe you should post things on facebook and all that to help people find this game but before u do that you should change rescreatu to make it maybe one of the best games ever created or atleast make it bigger and better plez I understand if u think i'm a jerk but i'm only standing up for the people who say this but u never do anything or for the people who are afraid to make a point i'm doing this for Rescreatu.
PetLuver22x <3/ Friend To All Big Or Small Short Or Tall Dosen\'t Matter At All! :3
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4:02am Sep 10 2013 (last edited on 5:14am Sep 10 2013)
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Artist
Posts: 3,187
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I would like to see updates on what we can and can not do a couple of examples:
We cant have music on our profiles.
Oh wait a few staff do
"so we can have music on your profiles now?"
"yeah"
.... :O since when?
^ back when it was done through coding and not soundcloud ^o^" hope that makes sense^
"Mutants cant get the OoAK effect"
oh wait theres an mutant with an awesome OoAK effect
~
;-;
hope that you figure out a way to keep every one up todate so people dont have to find these things by word of mouth... Word of type
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12:03pm Apr 5 2014
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Normal User
Posts: 1,274
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It has been six and a half months since anything has been posted on this thread and I'm really disappointed.
What I am about to say may earn me enemies and frankly I'm past the point where it hurts me anymore.
I understand, yes, staff are human. They are just as human as us - they have lives too! Not every single second of their waking hours can be spent keeping the site in check.
Maybe this is just me, but I feel as if staff aren't very professional anymore. I get it, it's good to have fun once in a little while but fake banning each other? Really guys? Staff are supposed to be professional, that's what you do when you have a job. Just to add, I'm not saying this about all staff. There are staff on this site that take their job very seriously and I admire them for it. I understand that staff aren't perfect. They make mistakes, just like the rest of us. Personally, I don't look very highly upon fooling around, especially if you are supposed to be setting an example for the rest of the community. I get it, colored names actively in the shoutbox may not be actively moderating. But when you are fake banning each other if you happen to be on a break? It still reflects poorly on your professionalism.
Moving on. I was recently going through my support tickets, and I'd like to point this out.
^ This was a support ticket that was sent over a year ago. I checked and it has not been fixed. I understand that staff have other things to do other than fix issues which aren't that serious, but within over a year you would think that there has been adequate spare time to fix this? I guess not. The support ticket is also closed, which basically means I can't add anything onto it anymore. Only, this ticket really isn't closed. It hasn't been fixed.
I'm pretty much on the end of my journey here. I first came here in 06. That's a whopping 8 years ago! 8 years I've stuck around. (maybe not all 8 since I have taken breaks/hiatuses) We've had good years and bad years. Last year certainly wasn't the greatest. I feel as if this site keeps heading in this downward spiral that it is going to eventually lose a huge chunk of your userbase. The only reason I log on is to do the dailies.
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2:24pm Apr 5 2014 (last edited on 2:24pm Apr 5 2014)
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Artist
Posts: 3,187
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Yes, I really think some one needs to take over this thread, or at least a post to say that someone has acknowledged it. :( I think some one taking over this thread would help an awful lot too (below) http://www.rescreatu.com/forum/cat/general/general/curious-come-and-see-behind-the-development-scenes-1/~page/2/I didn't see the play banning and personally I think its fun and makes other users feel like mods/ "higher" staff aren't mindless mean machines , though I agree to an extent that its unprofessional and completely see where you are coming from.
In fact I've nearly Rmailed Broken about one or two staff members who I felt were being very, very "unprofessional" and inappropriate.
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3:56pm Apr 5 2014 (last edited on 11:28am Apr 6 2014)
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Normal User
Posts: 2,282
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Here is my input:
First, I find that the " no spamming" rule needs to be added to the rules if users are going to be warned for that behavior. Staff shouldn't warn people to not do things that are not against the rules, even if it is found annoying.
Second, I think we need more writers for more diverse writing styles. One person isn't very diverse,I know she is a talented writer but the more talented writers Res has the better, right? Maybe post an update of what staff positions are needed and how many people roughly per category, so users get an idea of what is open?
Thirdly, suggestions and ideas about Res should have some organization key. Like say post a head forum in the suggestions and post all the requirements to implement a new idea. Ex: 100 users support it It's an idea not too far-stretched Must follow Res rules This might give an idea to people why such great ideas are not followed through, and there might even be consideration to a new staff position, One that specifically deals with suggestions and answers the questions users are wanting to hear. That way better ideas are more likely to be accepted.
With the staff professional status, I think staff aren't all lacking in this, but some are. Some foolish things are okay, humans are not robot rule enforcers with no emotion,but staff positions should not be neglected to specifically to fool around. If users are not expected to mini-mod, than they shouldn't be waiting for a staff to say something about someone misbehaving continuously. I think staff do an excellent job managing the SB, and I do suggest that staff be more mature. They are the ones setting the example. If a staff is found to be too immature, they should not be staff. I do think we should also bring back staff goody bags, but not for every staff. Pick staff that do they very best and they can get their own goody bag.Every staff can have their own apple sure, but I like the idea that not everyone gets a trophy. It represents real life, not everyone is a winner.
Edit: salt adressed the reason why they removed them. Along with the " tired of waiting" posts, if staff are lacking in people and cant get anything done and the ones who can are really busy, There should be more consideration of more staff if needed. If people want to help, let them. If The applications are a pain to go through and it takes to much time, Shorten them enough to tell whether or not the user wants to join for the right reasons. Quality over quantity is the best way to roll.
You can't deny users are getting upset and leaving. They want answers and solutions, not excuses. We understand a busy life, but asking us to wait a little bit longer after a few users say to be a little over a year now, it is getting old. I know staff are trying their best, and People have lives outside of Res. That doesn't change the fact people want something to do other than chat in the SB and check forums once in a while.
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4:13pm Apr 5 2014 (last edited on 5:35pm Apr 5 2014)
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Artist
Posts: 3,187
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The rules are currently being re-written
:)
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5:38pm Apr 5 2014
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Normal User
Posts: 640
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I've heard lots of things, and I've getting tired of this. I might not have been here very long, but I know there is other pet sites who work more proffesionally than Rescreatu (Even with user staff)
Now it's my time to let my voice be heard.
Sorry Patrick but this is for you. Yes you've done an amazing job working on this pet site. But things have changed, and you need to be there for your users. Yes I know you've had troubles with your family, and that couldn't have been easy. But atleast you could have hired someone to do the job for you? Or just help you out. This is one of your jobs yeah? Its not like you can leave your job at I don't know... a cafe you own. Just leave and hope that your customers will be there when you come back. And you cant expect those customers to use money while you're gone right?
I've tried to help you out with your site, since I've seen you've been busy. So I've tried to apply for staffing, there you even said you needed help. Never got any answers. Ive tried this for a while now. And - yes I will say it again I know you've been busy.
But don't you see that one of your jobs is 'going bakrupt'?
I think we all want Rescreatu to be a friendly, and active pet site. And most of us even want to help you.
Now even staffs are leaving...
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12:12am Apr 6 2014
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Normal User
Posts: 1,658
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Thank you so much for all your inputs guys. I don't want to make any promises on my end here as I don't want you to expect something only to find out that it might not be happening. We do give out words of assurance that things are going to be fine but looking at things right now, I do understand where you are coming from.
On the issue of unprofessionalism, please feel free to send in a Support ticket for it and we shall gladly look into your case. Support tickets are open to all Support Staff and Admin staff (like Pat) so they sure will see your concern. If you have issues with a Support Staff member or wanted a specific Support member to handle your issue, please do not hesitate to give leave them an rmail.
On the issue of things not being fixed. I do apologize for not being able to prioritize some of the intended fixes that were due years back. Some of the errors just can't be fixed as there is a bigger error that must be fixed in order to fix the lesser ones. It's kind of a ripple effect. But we shall definitely be looking into how to streamline these error fixes.
If there is anything else you feel like discussing, please feel free to voice them out.
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10:57pm Apr 9 2014
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Moderator
Posts: 2,154
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Just wanted to make a quick clarification about tickets and whether their status says "open" or "closed".
The support ticket area is one page, accessible by support staff, with no way to sort or organize other than changing the priority number. We get numerous tickets per day, and sometimes it's simply necessary for us to note a problem down, or in the case of the example used, add it to the bugs and glitches list that the coders are working on, and then close it. Otherwise the page becomes so large and overwhelming that it is nearly impossible to navigate efficiently.
In short, if your ticket says "closed" but the issue is not resolved, please rest assured that it is not being ignored and has not just been shoved out of the way. It's simply a matter of keeping the ticket page organized.
One day we do hope to have a more efficient way to organize tickets but until that happens we just have to do the best with what we've got. <3
＊*•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫＊*•̩̩͙✩•̩̩͙*˚
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11:01pm Jun 12 2014
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Normal User
Posts: 2,282
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So apparently, according to staff, CM and writer are in desperate need of people and apps.Here is what I do not understand: why hasn't anyone been hired in like the 3 months I have been hearing this? Are all the apps all crap, or what? I am really starting to think these position are not in desperate need, due to nobody getting hired. How long have we had one writer or around 2-4 CM's? Since last year, if I recall. Of the few people who want to help, not even one has been hired? Apps are not growing in trees. Even support staff say we lack writer apps, and probably CM I am assuming. So is staff just expecting a large amount of people to just start applying? The bigger question is, why are staff saying these positions need help when they seem to be doing just fine, according to no one new getting hired. I really do not care about rejection, but not even ONE person was good enough? I just want answers. I hate being in this circle of confusion. Also, can we actually get a response if we made it or not? The auto-email confirmation even states " we will get back to you as soon as possible." And thus far for me, i have not gotten a single rmail or email about my app's accept-ion or rejection, and it has been 2 months. I also heard it takes about a month for an app to be deemed acceptable for staff or not. Let that sink in.
Can we at least now why we all were not good enough? I am not saying staff are terrible people, i only want to sort this mess out because there is a bunch of puzzle pieces that do not fit together. | |
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7:53pm Jun 13 2014
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Moderator
Posts: 2,154
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There are a lot of factors taken into consideration when someone applies. That person's current behavior on site, past behaviors, how they treat and interact with other users and current staff, whether or not they tend to remain active or poof for long periods of time, the content of the application answers, age, amount of time on the site, and whether or not the collective opinions of all department members feel they would be suitable for the job. Voting and discussion is done by all staff from all departments when considering an applicant; it's never an exclusive decision, always collective. (Except in the case of coders - Pat selects them for the job based on their qualifications.)
There have not been many applications in either of these positions, very few actually, and a lot of them simply have not qualified for various reasons relating to what is listed above.
The message saying we will get back to you is an automated response set by Patrick. When the situation calls for it, a response is given; but like most job applications, notifications that you won't be hired are not sent out. The departments have discussed this and the result of that discussion is that it is not necessary to send no-hire notifications and that doing so would be more likely to result in the applicant writing back to ask why, to argue the decision, and to get angry as it is a form of rejection and most of our applicants are still rather young.
I understand that you find it frustrating not to get a response, but you have to take into consideration the fact that we don't have the time or resources to respond to every applicant. If you're hired, you're gonna know it. If you get no response, just like with any job, you can assume you did not get the position. There is nothing wrong with emailing and asking directly "did I get the position?" though. You would be given a simple answer if you initiated that contact but discussion of why would not take place.
＊*•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫＊*•̩̩͙✩•̩̩͙*˚
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9:56pm Jun 13 2014 (last edited on 9:57pm Jun 13 2014)
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Normal User
Posts: 640
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Judging people because they poof for long periods of time is after my opinion not a valid reason to notchoose someone as a staff member. It's almost impossible to stay active all the time, for many reasons. You might have had a bad period in your lifetime where you was depressed after for example loosing a relative. Or simply because Rescreatu does not provide content to make you interested or busy enough to stay on the site all the time (my reason). But hey, why do I even care? Rescreatu is in fact so unproffesional it's funny.
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11:16pm Jun 13 2014 (last edited on 11:22pm Jun 13 2014)
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Moderator
Posts: 2,154
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If someone has a habit of showing up and hanging around for a week, then disappearing for three months, that's absolutely a reason not to choose them as a staff member. It's not unprofessional to want to hire staff members who are going to be around. If you would stop and think for a minute instead of taking every opportunity you can to poke jabs at staff and the site (breaking the site rules, btw...this is NOT the same as expressing an opinion constructively) then you would see the logic behind that reasoning.
No one here ever claimed to be a "professional". Res' staff members are players who cared enough to put in the extra effort to help the site run and continue to grow. We're human, we're imperfect, we're flawed. So are all the players. None of us have had professional training, and I'm glad it's that way. Instead of being robotic nazis like you find on other sites, where you are banned for ridiculous things like saying the word "panties", we know the players on a more personal level, we stay involved with each other, we care about each other. We don't worry about fitting a definition of "professional" for nameless faceless user ID's on the site, instead we worry about our amazing community as actual people that we interact with on a more personal level.
＊*•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫＊*•̩̩͙✩•̩̩͙*˚
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8:52am Jun 14 2014
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Normal User
Posts: 640
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How am I breaking the rules? :s And you got to admit I do have a point. It's hard to be entertained on Res for very long, UNLESS you are an amazingly social person... I'm simply saying that I wish you wouldn't judge people by their inactivity. People have lifes outside Rescreatu / Pet sites...
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9:04am Jun 14 2014
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Moderator
Posts: 2,154
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Taking every possible opportunity to make negative comments about staff ("so unprofessional it's not funny", etc) is breaking the rules. This is not voicing your opinion, it's bashing other users.
No one has the same opinion on what is or is not entertaining. You may be bored with the site while someone else may be perfectly happy with what is offered. It's fine to express that you are bored, but it's not okay to draw the conclusion that staff doesn't do enough as the reason you are bored.
No matter how much you wish we wouldn't look at a user's inactivity on site, it is a real factor and it has to be considered. There have been plenty of times we wished the user we were considering were more active also, but when someone has a habit of disappearing as a player, they will keep that same habit as staff also. This has created a problem in the past which is why it is part of the judgment criteria in the present.
＊*•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫＊*•̩̩͙✩•̩̩͙*˚
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4:09pm Jun 14 2014 (last edited on 4:09pm Jun 14 2014)
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Normal User
Posts: 640
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I'm not saying staff is unprofessional. Staff can't help what their boss do. But alright sorry! I will try only to make constructive critic. :)
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5:01pm Jun 14 2014
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Moderator
Posts: 2,154
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Pat isn't unprofessional either. I can't say why he is absent so much, that would be revealing details about his personal life. But I can assure you he has a very valid reason for it. Things are not always as they appear, maybe just try to keep that in mind. He really does care about the site and the users but he also has a life outside of Rescreatu and has obligations and responsibilities to take care of.
＊*•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫＊*•̩̩͙✩•̩̩͙*˚
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5:36pm Jun 14 2014
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Normal User
Posts: 640
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Yeah I understand, but why can he be absent, but people who wants to be staff can't? We have a life outside of rescreatu as well. You understand why this seem all wrong right? I do not break any rules now, because this is actually something that needs explaining. I do not try to be mean, but if you judge people by being absent from time to time, you will never get any new staffs...
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7:18pm Jun 14 2014 (last edited on 7:21pm Jun 14 2014)
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Moderator
Posts: 2,154
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Being absent from time to time is one thing. I said if we see a PATTERN of being absent, that affects things. It's not required to be on the site every day in order to get hired as staff, but it is required to be around regularly. Being gone for months at a time is not going to result in a hire. We understand that everyone has lives outside of Res, and in fact that's one of our rules within staff - real life comes first. But someone who is here for a few days and gone for a few weeks and that is their regular pattern of being on the site, is not the type of person who will be beneficial to staff, especially not for the CM position originally mentioned. CM are needed to be present probably more than any other department other than artist.
＊*•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫＊*•̩̩͙✩•̩̩͙*˚
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7:39pm Jun 14 2014 (last edited on 7:43pm Jun 14 2014)
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Normal User
Posts: 777
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Most staff have a minimum work quota, for example moderators are required to do a minimum of 20 hours a month. If a user spends 3 months off the site and 1 month on constantly, that would mean if they were hired 75% of the time the user is not actively be doinng the job that they were hired to do. When people are hired we need to be 100% sure that a user is capable of doing the job they are hired for. So yes inactivity is an issue on occasion. If you consistantly fail to meet your quotas then you aren't doing the job properly.
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